Complaint Handling
This Complaints Handling course is an ideal opportunity to learn about the art of handling customer complaints. This course will teach you how to handle customer complaints in a professional manner by identifying the cause and addressing it effectively. By taking this Complaints Handling course, you will learn key knowledge and skills that can help you become an expert in resolving any kind of complaint that may arise from your customers.
Bullying and Harassment
This online sexual harassment of women at workplace awareness course will explore the gap between Bullying and harassment, the laws that protect employees from harassment, along with the Legislation which make handling bullying a statutory responsibility for companies.
Award in License Premises Staff
Award Of Licensed Premises Staff are targeted toward counter and pub staff working in licensed premises.
Working at Height Awareness
The Working at Height Regulations 2005 apply to anyone who works at a height. Employees should avoid working at heights if possible, but if this is not possible, they should be taught how to work safely and avoid falling. You are working at height if you are considered to be working at a distance where a fall could result in personal injury.
Slips Trips and Falls Awareness*
This slips-trips-and falls awareness online training course is made to make sure all employees know why slips, trips and falls occur and what they can do to decrease this threat and prevent workplace injuries. It is IOSH Approved and among our most well-known courses to date!
RIDDOR Awareness
The Health and Safety at Work Act 1974 places a legal duty on employers to protect employees from risks to their health and safety. This course will help you to understand your responsibilities, identify the main hazards in your workplace, put right any problems you find and manage health and safety effectively. It will also help you prevent accidents or injuries from happening.
Paediatric First Aid (Blended Learning)
This online paediatric first aid course blended-learning runs in two segments, so as to be completely qualified you need to make sure both the online and face-to-face region of the class are finished.
Manual Handling of Inanimate Objects
This Manual Handling of Inanimate Objects course will teach you the skills and knowledge to work safely and competently with objects, including manual handling techniques.
Lone Working Awareness
The lone worker protection with awareness training course covers why you want to understand about working independently, what only functioning is, applicable laws, the critical responsibilities of employees and employers, the key risks, assessing the threat and secure working arrangements.
