This Complaints Handling course is an ideal opportunity to learn about the art of handling customer complaints. This course will teach you how to handle customer complaints in a professional manner by identifying the cause and addressing it effectively. By taking this Complaints Handling course, you will learn key knowledge and skills that can help you become an expert in resolving any kind of complaint that may arise from your customers.
The focus of this training will be to acquire manager's appraisal skills, enhance on existing strengths and develop/share great working practices. The online staff appraisal skills course is based around the construction of an organization's staff appraisal process; using guidelines and forms.
Stress is a normal part of life. But when it gets out of control, it can affect your health and quality of life. Stress Awareness Course can help you learn how to manage stress so that it doesn’t control you. You’ll learn about the causes of stress, healthy techniques for managing stress and relaxation skills to use in everyday situations.
This time management strategies awareness course includes all you want to take control over your own time. This can allow you to plan where you wish to be and efficiently manage your own time so that you can concentrate on getting there, whilst still supplying useful tips and tips for preventing distractions on the way.