Customer Service Awareness
ABOUT THIS COURSE
Customer Service Awareness: Frequently, your Customer service team will be the voice of your business, and they are your front. Make sure they represent your business using amazing interpersonal abilities and good service. After all, you would like your clients’ first impression of your company to be a great one.
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COURSE OUTLINE
This program intends to provide students with the knowledge and comprehension of advanced customer service awareness course permits them to obey the law. This course relates to all industries of customer dealing in business and is Acceptable for students in the UK.
The main features you’ll cover in this highly qualified customer service awareness course is:
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques
Providing relevant knowledge and skills
LEARNING OUTCOMES
After completing this customer service awareness course online by Verrolyne training, learners must know and understand the following learning outcomes:
- Deal with All the most difficult customer service issues
- Handle irrational customers
- Be proactive Instead of reactive
- Defuse significant scenarios with unhappy clients
- Work with management and peers to improve client satisfaction
- Provide exceptional customer service to protect and expand market share
HOW TO TAKE THIS COURSE?
- Video tutorials guiding you through every aspect of every treatment.
- Easy to follow downloadable eBooks in units, designed to enhance your progressive learning techniques
- Easy online learning via your mobile, tablet and pc
- Full support and guidance from working professionals
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