Customer Service Level 2 is defined as having two to three years of experience in sales. This does not necessarily mean that the business owner is an expert in the field, but the employees that are working under you are and should be experts. If they lack the expertise, this experience will not be put to use helping the customer but instead will be wasted on completing tasks that have been assigned to someone else. Customer Service Level 2 employee’s is the backbone of a successful company.
When dealing with businesses, especially online ones, customer service level two customers are the most basic level of customer service that can be required. At this point in the business relationship, the customer wants to be treated with respect and courtesy. The business owner realizes that his or her customer is just that, a customer, and all business dealings with them must be professional. This will include the way that the business owner talks to the customer, from when the customer makes the initial purchase until the customer leaves the premises. To be successful at this level of customer service, it is important that the business owner spends ample time with their customer.
There are many tips that can be used for serving customers at this level of service. One of these tips is to not make assumptions or commitments to do something that is outside of the scope of the current agreement between the business and the customer. For example, if there is an issue between the customer and the service that are causing the delay, it is important to resolve this matter in a timely manner that does not cause the customer undue irritation. However, if the problem is something that the business owner is aware of but is not prepared to handle, it is recommended that they request the assistance of a professional that can help them to resolve the situation. Another great tip is to always be respectful, polite and professional with the customers that are calling to report problems or concerns.
At this service level, the customer is being seen as a valuable resource that is important to the growth of the company and as such it is critical that a business maintains a level of professionalism with every call. Customer service should never be defined as providing a quick response to each call. Instead, a business should strive to provide an accurate and courteous response to any questions that a customer may have and to promote a bond that is built by the relationship that is developed between the service level employee and the customer.
It is also important to see that at this level, a customer’s happiness is a priority. As long as the service level employee keeps the customers happy, the satisfaction of the customer will automatically spread through the entire organization. Customer service employees should never be judged solely on how good their product or service is. Rather, the focus should be on the way that the business and the employee personally contributed to the customer’s experience.
The customer service level one employee should be happy and satisfied with the services that are provided to them. If the employee is not happy with the level of service that they are receiving, it is important for that employee to see whether they can be of assistance to a manager in some other way. The happier an employee is, the more they are likely to tell a supervisor about their experience. That supervisor will then be able to provide better resources to the service level employee. In turn, this will continue to drive improvement throughout the company as everyone will have a more positive experience when dealing with the customer representatives of the company.
