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Customer Service Level 2
ABOUT THIS COURSE
This level 2 type of customer service training course is used as part of a customer service certification level 2 training or as a stand-alone training course for employees and managers; learners can understand what effective customer service in your company entails and how to deliver it.
The course splits knowledge into engaging and interactive chunks, from the fundamental concepts of customer service to recognising and anticipating customers’ desires and needs.
Created for your needs
COURSE OUTLINE
This flexible customer service excellence training level 2 online course certification will help you grow your customer service knowledge, improve day-to-day customer experiences and raise your CV.
The main features you’ll cover in this best online customer services training course level 2 are:
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Providing relevant knowledge and skills
LEARNING OUTCOMES
After completing this customer service skills training level 2 online course by Verrolyne training, learners must know and understand the following learning outcomes:
- Know more about the delivery of outstanding customer service
- To reinforce partnerships and connections with clients and colleagues, develop your communication skills.
- Establish the facts and values that underpin excellent customer service.
- Gain or grow essential transferable skills that are relevant in a variety of sectors and industries.
HOW TO TAKE THIS COURSE?
- Video tutorials guiding you through every aspect of every treatment.
- Easy to follow downloadable eBooks in units, designed to enhance your progressive learning techniques
- Easy online learning via your mobile, tablet and pc
- Full support and guidance from working professionals
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